What is a VIP Airport departure service?
Two hours before scheduled departure time, our VIP Airport Departure service team will be waiting at the entrance of the departure terminal building or at the agreed meeting point. You will then be assisted through security, check in, customs and immigration; and finally taken to your airline or member lounge and/or to the departure boarding gate.
It is helpful and (sometimes mandatory) to have the driver’s local mobile number in good time: then we can make sure the handover is coordinated and smooth. If you will arrive earlier or later than the normal time, you need to let us know and we will get our VIP Airport Departure team prepared to meet you when you do reach the airport.
Will I always be fast-tracked?
In many airports we are allowed to use special lanes and procedures to reduce the time taken and/or lining up in long queues. Our greeters will use their expert airport knowledge and local contacts to make passing through the airport border control checks (security and immigration) as fast and easy as possible.
We can meet and assist you and provide the full range of VIP Airport Service in almost all International terminals. In a few airports the low cost or a secondary terminal may have a restricted service. We can also give a VIP airport service in most Domestic terminals for help with connections, arrivals or departures.
In the great majority of airports there are no extra charges for late night or early morning meet and assist services. But in some places (like Hong Kong, Indonesia, Korea, Vietnam) there is a small surcharge for overnight assistance. We will always tell you whether it will apply to your order when you inquire or book.
We accept late orders (less than 48 hours before service) and always do our best to arrange and confirm them. If it is not possible to get staff or official approval in time, an immediate and full refund will be made. Unless the local airport team imposed a short notice booking surcharge, we will not usually add one.